Frequently asked

The best place to start is with a conversation about your ideas, budget and whether you already have drawings in place. From there, we can advise on the most practical next steps and how to move the project forward clearly.

You can give us a call on 07884027027 or send an email to admin@oldlanehomesltd.co.uk to arrange your first consultation with Andy and get your project underway.

No. Many clients get in touch before plans are fully developed. We are happy to advise at an early stage and can work alongside your architect or other professionals as the project takes shape.

Yes. We regularly work with architects, structural engineers and other specialists, and we are equally happy to work with your existing team or alongside trusted professionals where needed.

That depends on the type and scale of the work. Some projects fall within permitted development, while others require planning approval. We can help you understand what is likely to apply at an early stage.

Where the scope of work is clearly defined, we provide detailed fixed-price quotations so you know exactly what is included. Our aim is always to give clients clarity from the outset.

Payments are made in agreed stages as the project progresses. This keeps the process clear and transparent for both parties from the start of the build through to completion.

Yes, although it is always best to discuss changes as early as possible. If a change affects cost, materials or programme, we will explain it clearly before any additional work is carried out.

Timescales depend on the size and complexity of the project, but we will always discuss the likely programme with you before work begins. Careful planning at the outset helps the build run as smoothly as possible.

In many cases, yes. That will depend on the nature of the work and how disruptive each stage is likely to be. We will always be honest about what is practical and help you plan accordingly.

Where Building Regulations approval is required, the relevant inspections and sign-off process will form part of the project. We work with the appropriate professionals to help ensure everything is properly managed through to completion.

Yes. Old Lane Homes is fully insured, and our work is supported by a workmanship warranty alongside your statutory rights under UK consumer law.

If anything needs to be addressed after handover, we want to know about it. We believe aftercare matters and any genuine issues should be dealt with properly and professionally.